Refund policy

At Ozoza, we understand that sometimes things don’t go as planned. If you’re not completely satisfied with your purchase, simply reach out to us within 7 days detailing your concerns along with a proof of payment and we’ll guide you through a return process.

Please note we do not offer exchanges, only returns. Returns are only available for items that are unused and in the same condition as received. Sale of custom items and/or art pieces are final and can not be returned. Shipping costs, including any international custom fees/charges for returns are the responsibility of the customer.

Our goal is to ensure that your experience with us is as smooth as possible, allowing you to shop with ease. For any further information regarding your order, kindly contact us at; orders@ozoza.online